Within the Customer Service function, it is the analyst’s responsibility to deliver management reports to the customer service (operations) manager for monitoring and controlling the performance of the team, customer facing processes and making decisions. Management reporting has to be conducted in line with the applicable HEINEKEN Rules, Standards and Procedures. The Customer Service Analyst is responsible for gathering and interpreting data to identify improvement areas and monitor the progress of improvement projects. Within the daily job, the Customer Service analyst collaborates with internal stakeholders from logistics, financial control, Sales, and IT amongst others
JOB VACANCY – QUALITY ANALYST
We are seeking to hire a qualified and dedicated Quality Analyst reporting to Quality Laboratory Analyst at the Brewery, in Gisenyi.
JOB PURPOSE
CONTACT
In the execution of his/her daily tasks the QA Analyst interacts with various stakeholders:
KEY RESPONSIBILITIES & ACTIVITIES
SAFETY, FOOD SAFETY & SUSTAINABILITY
Contributes and ensures a clean and tidy working area without unnecessary losses of consumables/chemicals, in line with the defined and implemented safety standards and following 5S and HACCP standards at the workplace.
QUALITY OF ANALYSES
Makes all the quality checks, mainly verification of in-line meters, in line with the Laboratory Star System (LSS) procedures and procedures on sampling and analyses (off-line and in-line).
TPM AND CONTINUOUS IMPROVEMENT (LSS)
Participates and plays a pro-active role in improvement teams related to laboratory and supports implementation of these improvement opportunities or corrective actions in the laboratory (ISO9001, LSS, TPM etc.).
EXECUTION OF ANALYSES
EQUIPMENT MANAGEMENT
Performs maintenance, calibration, verification and troubleshooting of off-line and in-line analysis equipment (in laboratory and production environment).
MATERIAL MANAGEMENT
Keeps track of availability of laboratory materials.
KNOWLEDGE AND EXPERIENCE
HOW TO APPLY