NCBA Rwanda Overview
With the combined strength, experience and expertise of NIC and CBA, NCBA takes asset finance to the next level. You can now look forward to a streamlined process. It’s simpler, easier and faster
Job Title:
Assistant Manager, Corporate
Reports to: Senior Relationship
Manager, Corporate
Unit:
Corporate Banking
Department:
Business Management
Job Purpose Statement
Manage a portfolio of Corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new Retail & SME’s customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.
Apply experience in Retail relationship management to develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.
Collaborate with the Client Service team to ensure fulfilment of all deliverables.
Key Accountabilities (Duties and Responsibilities)
Perspective % Weighting
(to add up to 100%)
Output
Financial 40 This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
→ Balance Sheet Growth
→ Profitability: PBT
→ Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
→ PAR contained within the limits set.
→ NPL < 5%.
→ PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
Internal business processes 20 Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
→ Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
→ Nil repeat findings
→ 100% SLA Adherence
→ 100% adherence to agreed turnaround times
Customer 20 Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
Accurate real-time CRM data
Ensures the implementation and compliance of the consumer data protection principles in the bank.
Customer satisfaction:
→ Net Promoter Score
→ CSI/RSI
→ Ensuring proper and prompt service delivery
→ Maintaining effective communication with customers
→ Demonstrating appropriate attitudes towards consumers
Learning and 20 Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
→ Level of own development plan maintenance.
→ Own competency score.
growth
Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports Branch Manager
Indirect
Reports
N/A
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.
Internal
All Bank departments External
Commercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc.
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.
Pricing structures and negotiation parameters.
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role.
Recommending the product offering for the portfolio.
Approval of expenditure within discretionary powers delegated through the Branch Manager, provided that such expenditure is within the approved strategy and annual budget for the Bank.
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)
The job holder works on an annual cycle.
Ideal Job Specifications
Academic:
Bachelor’s degree from a recognized accredited university.
Professional:
At least 4 years’ experience in an assistant management capacity in a similar sized organisation.
Desired work experience:
Proven track record of consistently achieving a portfolio’s financial growth. Experience in products, bank operations and customer experience is highly desirable. Knowledge of the local banking industry, banking products, banking services and banking
regulations. Sound working knowledge and understanding of general Commercial Banking
regulations and practices.
Ideal Job competencies
Technical Competencies
Banking Broad based working / operational knowledge of banking (breadth and depth).
Certification in multiple areas of banking and/or banking support services.
Reference point and mentor for customers, colleagues, partners, for areas of expertise
Leadership
exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively.
Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position?
Adheres to the company’s values and policies and delivers to set
objectives. Has high moral intelligence.
Technical Competencies
Creates value adding solutions drawn from different product offerings to address client needs. Socialises and sell the solution to the different
Customer
Management
stakeholders as appropriate.
Closes the sale and monitors realisation of value for both the client and the bank.
Behavioural Competencies
Emotional
Intelligence
Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
Social and Cross- cultural Awareness
Interacts with people (colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
Agile
Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities.
This JD is signed-off with reference having been made to the organization’s core values and
aligned competencies against these value
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