Customer Care Officers at Central University Hospital Of Butare (CHUB)

Customer Care Officers
Central University Hospital Of Butare (CHUB) | Post type: Jobs March 9, 2024 - Deadline 13/03/2024 | NumberOfPosition [4]

University Teaching Hospital of Butare known as CHUB wants to welcome you all and thanks you to visit its official website.

Job responsibilities

Ensure quality customer care services delivery:

Development of strong working relationships across all departments
Implement Customer Relationship Model.
Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital.
Implement service protocols and identify process improvements relevant to Customer Service across the organization.
Record CHUB's security system to ensure system is fully operational.
Resolve relevant problems and complaints from the public and advise on system improvements in line with CHUB's Complaints Handling
Management of all problems related to customers
Identify and report on performance constraints
Submit monthly, quarterly and annually report to the supervisor

Minimum qualifications

Bachelor's Degree in Customer Relations

0 Year of relevant experience
Bachelor’s Degree in Translation and Interpretation

0 Year of relevant experience
Bachelor's Degree in Hospitality Management

0 Year of relevant experience
Bachelor's degree in Linguistics and Literature

0 Year of relevant experience
Advanced Diploma in Hospitality management

0 Year of relevant experience
Advanced Diploma in Development Studies

0 Year of relevant experience
Advanced Diploma in Travel and Tourism Management

0 Year of relevant experience
Bachelor's Degree in Travel and Tourism Management

0 Year of relevant experience
Advanced Diploma( A1) in Translation or Interpretation

0 Year of relevant experience
Advanced Diploma in International Relations

0 Year of relevant experience
Advanced Diploma in Journalism

0 Year of relevant experience
Advanced Diploma in Clinical Psychology

0 Year of relevant experience

Required competencies and key technical skills

Resource management skills
Analytical skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Fluency in Kinyarwanda, English and/ or French. Knowledge of Swahili is an added advantage
Knowledge of customer service practices
Analytical and problem-solving skills
Communication skills
Problem solving skills
Speaks clearly and persuasively in positive or negative situations