Rwanda Development Board (RDB) is a government institution, mandated to accelerate Rwanda's economic development by enabling private sector growth.
Job responsibilities
Handle all activities relating to business or collateral registration assigned to her/him such as, processing applications, assisting clients, responding to client queries, communicating decisions on different steps of the application;
Ensure efficiency of the registration process and maintain at all times excellent and timely services to business clients as defined in the client charter;
Carefully review and analyze all client applications and requests to ensure adherence to laws and regulations governing business or collateral registration
Provide clear, accurate and courteous client feedback over the registration system platforms and to walk in clients;
Implement client guidelines for business or collateral registration and regulation processes;
Participate & Implement the divisions quality systems, planning, processes and policies;
Perform any other duties assigned to her/him by the supervisor
Key Competencies required
Computer software skills
Creativity and initiative
Developed planning and organization skills and good ability in working productively in a team environment of diverse backgrounds
Interpersonal and team working skills
Collaboration and team working skills
Customer services skills
Excellent communication and interpersonal skills;
Time management skills
Analytical skills
Communication skills
Analytical and problem-solving skills
Capabilities in report writing and presentation skills
Office management skills
Commitment to continuous learning
Professionalism
Client/citizen focus
Teamwork
Communication
Accountability
Inclusiveness
Strong critical thinking skills and excellent problem solving skills.
Integrity
Qualifications
Bachelor's Degree in Law
0 Year of relevant experience
Required competencies and key technical skills
Problem solving skills
Time management skills
Effective communication skills
Ability to maintain discretion and confidentiality
Demonstrate strong critical thinking skills, excellent problem-solving skills, Inclusiveness, Accountability