IT Support Technician

Job Opportunities | Kigali, Rwanda 

POSITION 

IT SUPPORT TECHNICIAN 

ROLE PURPOSE 

Provide practical end-user IT support for computers, software, connectivity, user access, IT assets and common office technology. 

SCOPE OF WORK 

• Diagnose and resolve desktop, laptop, peripheral, Windows and approved software issues. 
• Install and configure approved software, drivers, printers, scanners and user devices. 
• Troubleshoot LAN, Wi-Fi, internet connectivity and basic user network-access issues. 
• Support approved user account setup, access changes and joiner/mover/leaver requests. 
• Maintain accurate IT asset records, assignments, returns, repairs and configuration information. 
• Maintain support/ticket records including reported issues, actions taken, solutions and outstanding items. 
• Support employees with email, Google Workspace, Microsoft Office, shared folders and common office applications. 
• Escalate infrastructure failures, cybersecurity incidents and privileged-access matters outside delegated scope. 

QUALIFICATIONS & EXPERIENCE 

Education: Diploma or Bachelor’s degree, recognized technical training, or equivalent demonstrated capability in Information Technology, Computer Science, Computer Support or a related field. 

Experience: Minimum 2 years of relevant experience in IT support, desktop support, helpdesk, technical support or a related role. 

REQUIRED SKILLS 

• Windows and desktop/laptop troubleshooting 
• User access and cybersecurity awareness 
• Hardware, printers and peripherals 
• IT asset and ticket management 
• LAN, Wi-Fi and basic networking 
• Microsoft Excel and Google Sheets 
• Software and device configuration 
• Google Drive, shared-file management and strong general computer skills 

LANGUAGE 

Working English and Kinyarwanda sufficient for end-user support and technical communication.