Customer Relationship Officer (3) at Muganga SACCO

Customer Relationship Officer (3)
Muganga SACCO | Post type: jobs November 4, 2024 - Deadline 22/11/2024 | NumberOfPosition [3]

Muganga SACCO Overview

Muganga SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members' socio-economic conditions and promote access to finance. MUGANGA SACCO invites sealed competitive quotations for the Supply of cleaning materials and office stationeries. from experienced Companies with proven capabilities registered in Rwanda.

RECRUITMENT DETAILS:

Position: Customer Relationship Officer

Number of needed staff: 3

Employment period: Open-ended period (Full-time)

No	Catchment area	Working place
1	Ngoma & Kirehe	Ngoma District
2	Nyamagabe & Nyaruguru	Nyamagabe District
3	Gicumbi	Gicumbi District

JOB PURPOSE STATEMENT

Reporting to Customer Relationship Manager, the Customer Relationship Officer is responsible for mobilizing new members, deposits and credits as well as deepening Muganga SACCO' relationships with the existing members by offering them other digital financial products and information needed.

KEY RESPONSIBILITIES

Generate new customer leads through various channels;
Proactively identify sales prospects and conduct business development activities;
Follow up on new leads and referrals to generate business;
Achieving the monthly sales targets, Cross sell assets and fee products;
Follow the various internal guidelines and procedures of the bank;
Ensure customer satisfaction through regular engagement;
Resolve customer queries/issues and facilitate customer service;
Maintain periodic status reports, including daily activity report and calls/follow-ups made.

KEY MEASURABLE GOALS

Number of new members;
Increase percentage of deposits and loan portfolio;
Number of Debit cards sold;
Level of members' communication in terms of Muganga SACCO products.

SKILLS & COMPETENCIES

Enough knowledge of banking products (Savings and Loans);
Customer Relationship Management (Needs, Inquiries, Responses, feedbacks, etc.);
Excellent interpersonal and communication skills;
Proficient in all Microsoft applications;
A team player with leadership skills;
Analytical thinking and Problem solving skills;
Maintain a positive attitude focused on member satisfaction;
Self-Management (Manages Time, Task Prioritization and Control) with minimum supervision.

REQUIREMENTS

Being Rwandan aged between 25 and 35 years’ old;
Bachelor’s degree in Management, Business administration, Marketing, Banking, Finance, Economics or related field;
At least 1 year of experience in Financial institution (BANK, MFI or SACCO) as Marketing Officer, Customer care Officer, Loan Officer, Business Banker, Sales Officer or related position;
Ready to work (most of the time) on field and traveling in rural areas;
Mention the working place (district) as indicated in the Recruitment Details.

N.B: Applicants must be residing in the district of the catchment area they applied for.

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1st floor of the Silverback Mall, latest 22/11/2024 at 5:00 PM on the following email address: apply@mugangasacco.rw

Questions/clarifications may be requested by email to the following email address:info@mugangasacco.rw

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 30/10/2024

Claudine UWAMBAYINGABIRE

Director General

All Jobs and Opportunities Published on cyizere.com are completely free to apply. A candidate should never pay any fee during the recruitment process. Even if Cyizere, Inc. | Careers team does its best to avoid any scam job or opportunity offer, if you doubt about the eligibility of any offer do not apply and notify us via this email: info@cyizere.com. Remember to never pay any fee to have a job or get any opportunity. If you do so, do it at your own risk.