Bralirwa Overview
Within the Customer Service function, it is the analyst’s responsibility to deliver management reports to the customer service (operations) manager for monitoring and controlling the performance of the team, customer facing processes and making decisions. Management reporting has to be conducted in line with the applicable HEINEKEN Rules, Standards and Procedures. The Customer Service Analyst is responsible for gathering and interpreting data to identify improvement areas and monitor the progress of improvement projects. Within the daily job, the Customer Service analyst collaborates with internal stakeholders from logistics, financial control, Sales, and IT amongst others
TASKS & RESPONSIBILITIES
- Designing and updating dashboards, scorecards and reports.
- Responsible for transactional data streams (DMS, B2B, Heilite-Base, the D&A platform,…) and is tasked to organize their data in a structured format
- Collaborating with stakeholders to identify opportunities for process improvements, recommend system modifications, and optimize the data governance.
- Responsible for the quality of data on the D&A platform and uphold Heineken data standards.
- Preparing reports for the sales leadership that effectively communicate trends, patterns, and predictions using relevant data.
QUALIFICATION AND SKILLS
- Bachelor’s degree in computer science, Applied Mathematics, statistics, or other related fields.
- 1 to 3 years working in a commercial or tech industry.
- Experience working with structured and unstructured data will be an added value
- Proficiency in English, Kinyarwanda, French will be added value
- Good knowledge of Data analytics tools (Ms Excel, Power BI, Tableau,)
OTHER REQUIREMENTS
- Be able to work in multi-cultural, multi-national and multi-lingual organization
- Time Management and Organizational Skills
- High level of commitment and working with minimal supervision
- Must be proactive, reliable and able to pay keen attention to the smallest of details
GROWING WITH BRALIRWA
At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.
Start learning new things and find out everything you can be.
WHAT WE OFFER
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team.
We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.
Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.
HOW TO APPLY
As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.
In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “ Data Analyst DMS-EBM, B2B & PowerBI ”.
All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)
The closing date for submission of applications is on 28th July 2024
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