Job Title: Performance and Development Officer

Reports to: Head of People & Culture
Department: People & Culture
Location: Kigali, Rwanda
Job Type: Full-time

1. Role Summary

The Performance and Development Officer supports the Head of People & Culture in implementing Ecofleet’s performance management and employee development strategy. The role is responsible for executing performance management processes, facilitating learning and development initiatives, and supporting the growth of a high-performance, values-driven culture. By working closely with managers and teams, the officer ensures alignment of individual performance with organizational goals while building the capabilities required to support Ecofleet’s growth and transformation agenda.

2. Scope of the Role

• Support the implementation of performance management frameworks aligned with organizational strategy. 
• Coordinate performance appraisal cycles, including goal setting, reviews, and feedback processes. 
• Contribute to learning and development initiatives to build organizational capability. 
• Support talent development, career progression, and succession planning efforts. 
• Ensure consistent application of performance standards, policies, and best practices across the organization. 

3. Key Responsibilities

• Support the design, implementation, and continuous improvement of performance management systems and tools. 
• Coordinate and manage annual and periodic performance appraisal cycles. 
• Guide managers in setting SMART goals and conducting effective, objective performance reviews. 
• Monitor and analyze performance data, providing insights and reports to support decision-making. 
• Identify training and development needs through performance data, assessments, and stakeholder input. 
• Coordinate and facilitate learning and development programs, including training, workshops, and coaching initiatives. 
• Track and evaluate the effectiveness of learning programs and recommend improvements. 
• Support career development planning and succession planning processes. 
• Promote a culture of continuous feedback, accountability, and high performance. 
• Ensure compliance with internal policies, procedures, and best practices in performance management. 
• Maintain accurate and up-to-date performance and training records and reports. 

4. Indicators of Success

• Timely and effective completion of performance appraisal cycles. 
• Improved employee performance and development outcomes over time. 
• High implementation rate of individual development plans. 
• Measurable impact and effectiveness of learning and development initiatives. 
• Increased employee engagement and retention. 
• Positive feedback from managers on performance management processes. 
• Strengthened internal talent pipeline and succession readiness. 

5. Working Relationships

Internal:

• Head of People & Culture: For strategic direction and alignment. 
• Line Managers & Team Leads: For implementation of performance and development initiatives. 
• Employees: For engagement, feedback, and development support. 

External:

• Training providers and consultants: For delivery of learning programs. 
• HR systems providers: For performance and learning management tools. 

6. Core Competencies & Skills

• Strong analytical and problem-solving skills. 
• Excellent communication, facilitation, and coaching abilities. 
• Ability to influence and support managers in performance-related matters. 
• Strong organizational and project management skills. 
• High attention to detail and data accuracy. 
• Knowledge of performance management frameworks and adult learning methodologies. 
• High level of integrity and ability to handle confidential information. 
• Proactive, results-oriented, and continuous improvement mindset. 

7. Values & Cultural Fit

• Commitment to Ecofleet’s mission of sustainability, innovation, and service excellence. 
• Passion for people development and high-performance culture. 
• Integrity, fairness, and professionalism. 
• Collaborative approach and strong sense of accountability. 
• Openness to learning, feedback, and continuous improvement. 

8. Minimum Qualifications & Experience

Minimum:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field. 
• 3–5 years of experience in performance management and/or learning and development(L&D).

Preferred:

• Experience in designing and implementing performance management systems. 
• Familiarity with HRIS and performance management tools. 
• Professional certification in HR or Learning & Development (e.g., CHRP, SHRM-CP, CIPD). 
• Experience in fast-paced or operational environments (e.g., transport, logistics, or mobility sector).

How to Apply

Interested candidates are invited to submit their applications via email to careers@ecofleet.rw. All application documents must be compiled into one single folder/file labeled with the subject of the position applied for. Applications must include: a cover letter addressed to Aubin RUKERA – Chief Executive Officer, Ecofleet Solutions Ltd, a detailed Curriculum Vitae (CV), certified copies of academic and professional certificates, and contact details of three (3) previous supervisors.

Application deadline: 10 May 2026.

Only candidates who meet the required qualifications and relevant experience will be shortlisted and contacted for interviews.

Ecofleet Solutions Ltd reserves the right to close or withdraw this advertisement at any time once a sufficient number of applications have been received.

Done in Kigali, April 26, 2026.